Refund policy

Refund & Return Policy

At Novelle Beauty, we are committed to providing high-quality beauty products and excellent customer service.

Returns

Returns are accepted within 7 days of receiving your order.

Items must be unused, unopened, and in original packaging.

Due to hygiene and safety reasons, used or opened beauty & skincare products are non-returnable.

Non-Returnable Items

Opened or used cosmetics, skincare, or beauty tools

Personal care items

Sale or discounted products

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos or video proof.

Refunds

Approved refunds will be processed within 5–7 business days.

Refunds will be issued to the original payment method used at checkout.

Shipping Costs

Shipping charges are non-refundable, unless the item was defective or incorrect.

📩 Contact: support@novellebeauty.com